Complaints, Compliments & Suggestions

The PNG Immigration & Citizenship Service Authority welcomes complaints, compliments, and suggestions from our clients and the public. These are taken seriously as we believe we improve our service by listening and acting on substantive issues raised with us.

All Complaints, Compliments & Suggestions should be sent by email to This email address is being protected from spambots. You need JavaScript enabled to view it.

All substantive compliants will be investigated. This email account will be accessed only by the Chief Migration Officer and the Deputy Chief Migration Officer for the Compliance & Borders Division, thus all communication will be treated with strict confidence.

Alternatively, complaints, compliments and suggestions may be left in the suggestions box which is located in the public waiting area at our main office in Waigani, NCD.

Complaints: We want to hear where there may have been misconduct, or where staff have made demands for processing of applications. Please include as much detail as you can. Details of the nature of the issue or incident, as well as the date, time and place, and name/s of officer/s involved will assist us in making enquiries. Note that it will not be possible to keep all complainants updated as to the outcome of each complaint, however we may need to contact you to further our enquiries in some cases, so please provide your contact details. These will be treated confidentially.

Suggestions: Please detail the way in which we can improve our service, along with the existing process (if any) which you are concerned about.

Compliments: As always, our staff welcome compliments when they have done a great job. If you wish to pay a compliment to specific staff, please provide their names if possible, as well as the reason for the compliment and place, date & time the event warranting the compliment occurred. All compliments will be brought to the attention of the staff involved as well as their management.